Trust Center · ALO
Privacy without asking for faith
You should not need to study a policy to understand what happens. Here is what matters: what we keep, who replies and where ALO’s limits are.
In regular language
6 answers before you trust
01
What does it do?
ALO includes a 21-day pause, one useful email each day at the time you choose, an optional private guide and nine days to organize what you observed.
02
What does it not do?
It does not diagnose, treat or promise results. It does not replace healthcare, emergency services or clinical care.
03
What does it keep?
Your account and purchase data, plus only the context you choose to save in My ALO. We do not reuse program data for advertising or to train AI models.
04
Who replies?
Albert replies asynchronously within the published hours. There is no live chat and no always-on bot pretending to be a conversation.
05
When is ALO not enough?
A crisis, serious symptoms, problematic use of several substances or a clinical need are outside ALO’s scope. Safety comes before a sale. See other support options.
06
How does it end?
ALO ends and does not renew automatically. Then you decide whether to continue, reduce, seek another kind of help or close the experience. The product does not need to become permanent.
Privacy noted
Your data doesn’t have a second job.
For you
Your account, purchase and the context you choose to save in My ALO are used to return your thread to you.
Not for ALO
We do not use your program data for ads, rankings, streaks, social pressure or training AI models.
If you write
Human support gets only the message you choose to send. Your private note and check-ins don’t travel automatically.
No public profiles, groups, rankings, streaks or surveillance designed to manufacture engagement.
A person, not a chat room
When you decide to write, Albert replies.
He has a name. And published hours.
If you reply to an email, Albert replies by email. If you write in My ALO’s Help section, return there to read the reply; it is not automatically forwarded to your inbox.
In ALO21, Albert replies within one working day during the published hours. The private thread included with a separate ALO7 purchase is read in the book reader, with replies within three working days. Neither is a live chat.
Ordinary email is not anonymous or end-to-end encrypted. The delivery provider processes the address, subject, content and technical metadata. That is why the daily email never includes your private check-ins.
No fine print
A clear scope from day one
Trust starts by separating what ALO has checked from the improvements that remain open.
01
Deletion across providers
We do not claim complete deletion while the delivery provider’s part remains unconfirmed.
02
Independent testing
An internal check does not replace a penetration test. Commissioning and completing the independent test are part of the open improvement work.
03
Certification and research
An external audit and Europrivacy certification have not been obtained. The commercial pilot is not a scientific study.
For whoever wants to check more
The technical register, without making it the cover
7 checked by ALO · 3 open improvements · 1 open confirmation · 2 outside the current scope.
Honest dates: The technical snapshot is from 9 August 2026. Five controls are scheduled for review now and are not presented as current.
See the 13 controls, states and dates
Checked by ALO. Dated internal evidence exists; this is not an external audit.
Open improvement. Identified work remains open, so no complete claim is made.
Open confirmation. The scope is documented while a required confirmation arrives.
Outside the current scope. The certificate, study or activity is not part of the current service.
Evidence is held in dated internal checks and records. We do not publish secrets, personal data or details that could create an attack path.
ALO checked
TRUT-01
Access to the private ALO 21 program
Each person can access only their own private program.
Revised 9 August 2026 Next review: 9 November 2026
ALO checked
TRUST-02
Daily email and marketing systems
The daily email does not include your private check-ins.
Revised 9 August 2026 Next review: 9 November 2026
ALO checked
TRUST-03
Retention of completed ALO 21 program data
Program data is scheduled for deletion 90 days after completion, subject to documented exceptions.
Revised 9 August 2026 Next review: 9 November 2026
Open confirmation
TRUST-04
Deletion across ALO 21 and required providers
We do not claim final deletion while a provider’s part remains unconfirmed.
Revised 9 August 2026 Review scheduled now: August 14, 2026
Current
TRUST-05
Risks, aims, providers and pilot retention
Privacy documentation is published with its current scope; any later external validation will be identified separately.
Revised 9 August 2026 Review scheduled now: August 17, 2026
Current
TRUST-06
ALO 21 application with synthetic data
Commissioning and completing the independent security test are part of the open improvement work.
Revised 9 August 2026 Review scheduled now: August 17, 2026
Outside current scope
TRUT-07
ALO 21 data processing
ALO 21 currently does not have an active Europrivacy certificate.
Revised 9 August 2026 Next review: 9 November 2026
Outside current scope
TRUT-08
Research and production
The commercial pilot isn’t part of an approved scientific study.
Revised 9 August 2026 Next review: 9 November 2026
ALO checked
TRUST-09
Incident and data-rights procedures using synthetic scenarios
We have independently tested incident and rights procedures with synthetic data.
Revised 9 August 2026 Next review: 9 November 2026
ALO checked
TRUT-10
Email replies in one human-support inbox
Email replies and public contact messages reach the Workspace inbox. This control does not cover private messages in My ALO or ALO7. We do not present earlier history as migrated when it was not.
Revised 9 August 2026 Review scheduled now: August 14, 2026
ALO checked
TRUT-11
Security headers and checkout compatibility
An internal check confirms that the deployed security-header configuration matches the current baseline.
Revised 9 August 2026 Next review: 9 November 2026
ALO checked
TRUT-12
Current WordPress administration
Current WordPress administrative access uses a second factor.
Revised 9 August 2026 Next review: 9 November 2026
Current
TRUT-13
Protection against WordPress login abuse
We do not present login-abuse protection as verified until independent testing of active monitoring is complete.
Revised 9 August 2026 Review scheduled now: August 17, 2026
Providers
Few vendors. Separate functions.
SiteGround
Hosting and account infrastructure. It stores the account, order and program data needed to provide ALO. The contractual scope is documented and open to review.
Resend
Daily delivery. It receives address, transactional email and technical information. External suppression confirmation remains open.
PayPal
Payment. It receives the information needed to process payment. The contractual scope is documented and open to review.
Google Workspace
Support. It receives email replies and public contact messages. Private messages in My ALO and the ALO7 reader stay in their own spaces.