A real person on the other side
Come in. I’m listening.
A question, an opinion, something that doesn’t sit right or a few words of encouragement. You don’t need to be starting ALO or have a problem to solve.
A gentle telling-off is welcome too.
Leave a few lines ↓Albert reads it. A person, with working hours.
A direct line
Whatever you want to say.
You don’t need an account or a name. You can send without an email; leave one only if you would like a reply.
If the form does not load, you can use your email. This will share your address.
If you would like a reply: expected within one working day.
Monday–Friday · 10:00–18:00 · Barcelona time.
What do you need?
Manage it without asking permission
No obstacle course.
Two direct routes for things that should not require a map, a compass or an afternoon off.
01 · YOUR PURCHASECancel or request a refundThere is a page ready. Finding a hidden button should not be part of the experience.Go straight there →
02 · YOUR DATAPrivacyAccess, export, correction or deletion. You decide what you need.Manage your data →
If this needs a different kind of help
When ALO is not enough.
This can happen without you having to hit rock bottom or turn it into a press conference. In Resources, you will find information and other routes for choosing harm reduction, therapy or another kind of support with more judgement and less show.
If you cannot stay safe or are worried about mixing substances, do not wait for a reply here. Contact a service equipped to help in your area.
ALO does not send your data to anyone by default. You decide what to share.
Last reviewed: 3 September 2026.
A question about using ALO? How to use ALO →