Before you buy
Terms and conditions
These conditions describe the purchase of ALO.
The Abre los ojos ePack is sold on this website with its own price, access and refund terms. Direct sales of the physical pack are not open yet.
The agreement
First, be clear about what is being offered.
Who provides the service
ALO is a project by Albert Ariza, a sole trader established in France, SIREN 908 631 179, with a business address at 8 Impasse des Acacias, 66340 Osséja, France. Albert Miraflor is the editorial name used to sign the content and books. The full contractual identity appears in the legal notice.
What you are buying
ALO is a 30-day digital support service designed to prepare and try 21 days without cannabis, followed by nine days to review what happened and decide the next step. It includes a daily email, access to a private guide and asynchronous human support within the stated scope and hours. It is not an app, a course or a treatment.
Abre los ojos is a separate ALO book. ALO7 is a digital pack of the same work: private web reader, EPUB, PDF, 27 audio tracks with captions, M4B, MP3 ZIP and transcript; an optional seven-day path and a map stored locally on the device; a brief 30-day written thread with Albert. This offer does not include credit toward ALO21. It does not include live chat, continuous availability, therapy, clinical care or a promise to stop using cannabis.
The ALO7 thread begins when the private copy is first opened and allows alternating messages between the reader and Albert for 30 days. There is no numerical message limit, but the reader cannot send another message while Albert is preparing the previous reply. Albert replies within three working days. Replies may be brief, and ALO may pause new sales manually if Albert is unavailable without removing access from existing customers.
Who can buy
ALO7 is intended for adults resident in Spain who have legal capacity to contract, provide accurate information and have access to the email address they use.
Price
What you pay. No automatic renewal.
Price and payment
ALO costs EUR 49 and the ALO7 ePack costs EUR 6.90, each as a single payment with no automatic renewal. Payment is processed by PayPal or card, and ALO does not receive full payment-method details. The invoice reflects the tax treatment applicable to the purchaser.
A separate service
Earlier purchases · conversation
This session is closed to new purchases. Earlier purchases and gifts retain the following terms.
What you buy
A private 60-minute online video call with Albert to clarify a specific, non-urgent difficulty and leave with a map and a next step. It costs EUR 90 as a single payment, with no renewal. It does not include ALO, does not start a 21- or 30-day program and does not automatically convert into another product.
Timetable, context and confirmation
After payment, you propose two or three times and provide your time zone. You may add context in an optional private form or explain everything during the call. ALO checks that the request fits the service, confirms a time and sends the private link. If no compatible time is available, you can choose another option or receive a full refund.
Map and end
The conversation ends with a map reviewed with you. ALO sends it within one working day. During the following seven calendar days, you may reply to that email with one brief question about understanding the map or applying the next step; Albert replies once within two working days. A factual correction does not use up that question. No additional session, ongoing monitoring or open-ended message thread is created.
Changes, cancellation and absence
You may reschedule or cancel without charge up to 24 hours beforehand. With less notice, reasonable rescheduling is offered where capacity allows, without a punitive fee. If Albert cancels, you choose a new time or a full refund. After a no-show, one message is sent and, where capacity allows, one rescheduling option is offered. If a technical failure attributable to ALO uses more than ten minutes, the time is restored or the call is rescheduled.
Withdrawal and boundaries
The general withdrawal period is 14 days from purchase. If you expressly request that the conversation take place before that period ends and the service is fully performed with your express consent, the right to withdraw no longer applies to the completed conversation. This is educational and behavioral support; it is not therapy, healthcare or a crisis service. If it is not appropriate because of safety or clinical need, the service stops and cancellation with a full refund is offered, without trying to sell anything else.
The practical terms
When it starts and who replies.
Start and duration
The service lasts 30 calendar days. Day 0 begins after payment if you select a separate, unticked box expressly requesting that the service start before the withdrawal period ends. When you prepare Day 0, you choose whether Day 1 starts today, tomorrow or the day after tomorrow, based on your local date. If you choose today, the email delivery time must be later than the current time. Starting early does not by itself remove your right to withdraw.
Access and messages
Access and messages are personal. The purchaser must keep their credentials secure and maintain access to the email address they chose. If a message does not arrive, check the spam folder and write to hola@abrelosojos.vision. A technical incident does not automatically change the contracted duration; we will provide a proportionate solution for the specific case.
Support and boundaries
Support is asynchronous, Monday to Friday from 10:00 to 18:00 Paris time, with a reply normally within one working day. It covers the program and technical incidents; it is not therapy or treatment.
If it is not for you
A clear way out is part of the agreement.
ALO21: withdrawal and full refund
You may change your mind within 14 days of purchase without giving a reason. Once we verify that the order relates to ALO21, we pause messages and access and issue a full refund of the amount actually paid, using the same payment method. If the payment provider has to intervene, we confirm that the refund is being processed and only mark it complete once it is. This policy does not reduce any more favorable mandatory right.
ALO7: full refund
You can request a full refund of the amount paid within 14 days of purchase, even after opening or downloading the content or starting the human support thread. This also applies to gifts. How to request an ALO7 refund.
For ALO7, a refund revokes private access. A gift does not reduce the buyer’s rights or make access indefinitely transferable.
Returns, incidents and guarantees relating to the standard edition purchased from Amazon are handled through the Amazon order under its conditions and applicable law.
See how to withdraw without giving a reason →The request can be made by email or from your ALO account.
If something does not add up
Make a complaint without giving up your rights.
Claims and mediation
To make a complaint, write to hola@abrelosojos.vision with the order reference. We respond within a reasonable time and seek a documented solution. While a consumer mediator is being formally appointed, you may contact the relevant consumer authority or competent court; the mediator’s details will be added once formalized.
Applicable law
The contract is governed by French law without depriving a consumer resident in Spain of mandatory protections that apply to them. Judicial jurisdiction is determined by the applicable mandatory rules, and these conditions do not require you to waive a court that is legally competent.