{"id":17261,"date":"2026-09-03T00:48:14","date_gmt":"2026-09-02T22:48:14","guid":{"rendered":"https:\/\/abrelosojos.vision\/how-to-use-alo\/"},"modified":"2026-09-09T11:13:03","modified_gmt":"2026-09-09T09:13:03","slug":"how-to-use-alo","status":"publish","type":"page","link":"https:\/\/abrelosojos.vision\/en\/how-to-use-alo\/","title":{"rendered":"How to use ALO | Quick guide"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; bg_color=&#8221;#fcfbf8&#8243; top_padding=&#8221;6%&#8221; bottom_padding=&#8221;6%&#8221; class=&#8221;alo-page alo-usage-guide-page&#8221;][vc_column width=&#8221;1\/1&#8243; column_padding=&#8221;padding-4-percent&#8221; column_padding_phone=&#8221;padding-6-percent&#8221;][vc_column_text]\n<article class=\"alo-usage-guide alo-usage-guide--v2\" aria-labelledby=\"guia-titulo\" lang=\"en\">\n<nav class=\"alo-guide-breadcrumb\" aria-label=\"You are here\"><a href=\"https:\/\/abrelosojos.vision\/en\/inside-my-alo\/\">Inside ALO21<\/a><span aria-hidden=\"true\">\/<\/span><span>User guide<\/span><\/nav>\n<header class=\"alo-guide-hero\">\n<div>\n<p class=\"alo-eyebrow\">ALO, WITHIN REACH<\/p>\n<h1 id=\"guia-titulo\">How to use ALO.<\/h1>\n<p class=\"alo-lead\">Your day has enough going on.<br \/>Using ALO can be the easy part.<\/p>\n<p>Getting started, coming back or looking for an answer? Open just what you need. You can look around before buying, too.<\/p>\n<\/div>\n<nav class=\"alo-guide-index\" aria-label=\"Find your question\"><a href=\"#empezar\"><span>01<\/span>Getting started <b aria-hidden=\"true\">\u2198<\/b><\/a><a href=\"#en-tu-correo\"><span>02<\/span>Your email <b aria-hidden=\"true\">\u2198<\/b><\/a><a href=\"#en-mialo\"><span>03<\/span>My ALO <b aria-hidden=\"true\">\u2198<\/b><\/a><a href=\"#seguir\"><span>04<\/span>Coming back <b aria-hidden=\"true\">\u2198<\/b><\/a><\/nav>\n<aside class=\"alo-guide-minute\" aria-labelledby=\"en-un-minuto\">\n<p class=\"alo-guide-label\">ALO 21 \u00b7 THE BASICS<\/p>\n<h2 id=\"en-un-minuto\">One email.<br \/>One small thing.<br \/>Back to your day.<\/h2>\n<p>Read the email and try the action. My ALO is there if you want to save something, adjust the next step or write.<\/p>\n<p><a href=\"#empezar\">I\u2019m just starting <span aria-hidden=\"true\">\u2198<\/span><\/a><\/aside>\n<\/header>\n<section class=\"alo-guide-look\" aria-labelledby=\"ver-titulo\">\n<div class=\"alo-guide-section-heading\">\n<h2 id=\"ver-titulo\">Two places.<br \/>One thread.<\/h2>\n<p>The email brings the whole day.<br \/>My ALO helps you pick it up again.<\/p>\n<\/div>\n<div class=\"alo-guide-captures\">\n<figure><a class=\"alo-guide-image\" href=\"\/wp-content\/uploads\/alo21-brand\/usage-guide-v2\/email.en.webp\" target=\"_blank\" rel=\"noopener\" aria-label=\"Enlarge the sample email (opens in a new tab)\"><img src=\"\/wp-content\/uploads\/alo21-brand\/usage-guide-v2\/email.en.webp\" alt=\"Illustrative email: noticing the time that gets tricky and choosing one small first move.\" width=\"1200\" height=\"680\" loading=\"lazy\" decoding=\"async\"><\/a><figcaption><span class=\"alo-guide-label\">01 \/ YOUR EMAIL<\/span><\/p>\n<h3>Read. Try one thing.<\/h3>\n<p>The action is in the message. You don\u2019t have to open My ALO to find the other half.<\/p>\n<p><a href=\"https:\/\/abrelosojos.vision\/en\/how-the-emails-work\/#un-correo-por-dentro\">Read the complete Day 1 email <span aria-hidden=\"true\">\u2192<\/span><\/a><\/p>\n<p><a href=\"#en-tu-correo\">Questions about emails <span aria-hidden=\"true\">\u2198<\/span><\/a><\/figcaption><\/figure>\n<figure><a class=\"alo-guide-image\" href=\"\/wp-content\/uploads\/alo21-brand\/usage-guide-v2\/today.en.webp\" target=\"_blank\" rel=\"noopener\" aria-label=\"Enlarge the My ALO sample screen (opens in a new tab)\"><img src=\"\/wp-content\/uploads\/alo21-brand\/usage-guide-v2\/today.en.webp\" alt=\"Sample TODAY screen: the current day, a short reading, one action and the Fit to my day button.\" width=\"1440\" height=\"900\" loading=\"lazy\" decoding=\"async\"><\/a><figcaption><span class=\"alo-guide-label\">02 \/ MY ALO<\/span><\/p>\n<h3>Come back when it helps.<\/h3>\n<p>TODAY offers an action for your scene. \u201cFit to my day\u201d lets you adjust it to how you\u2019re doing. It may differ from the email\u2019s action; choose whichever helps. It\u2019s optional.<\/p>\n<p><a href=\"#en-mialo\">Questions about My ALO <span aria-hidden=\"true\">\u2198<\/span><\/a><\/figcaption><\/figure>\n<\/p><\/div>\n<p class=\"alo-guide-caption\">You can enlarge the images. These are illustrative samples with no participant data; the email is not a screenshot of someone\u2019s inbox.<\/p>\n<\/section>\n<div id=\"preguntas\" class=\"alo-guide-questions\">\n<section id=\"empezar\" class=\"alo-guide-group\" aria-labelledby=\"empezar-titulo\">\n<header>\n<p class=\"alo-guide-label\">01 \/ FIND YOUR WAY<\/p>\n<h2 id=\"empezar-titulo\">Getting started.<\/h2>\n<p>Just enough to know where to go.<\/p>\n<\/header>\n<div class=\"alo-usage-guide__faq\">\n<details id=\"alo21\">\n<summary>I have ALO 21. What do I do first?<\/summary>\n<div>\n<ol>\n<li>Open your welcome email and access My ALO through <a href=\"https:\/\/abrelosojos.vision\/en\/account\/\">the account that holds your purchase or gift<\/a>.<\/li>\n<li>Set up Day 0: choose your start date and email time. You can leave the personalization questions unanswered.<\/li>\n<li>When Day 1 arrives, read the email and try one action. You\u2019re already using ALO.<\/li>\n<\/ol>\n<p>There\u2019s no app to install.<\/p>\n<\/div>\n<\/details>\n<details id=\"alo7\">\n<summary>I have ALO 7. Will I get an email every day too?<\/summary>\n<div>\n<p>No. ALO7 is the digital experience of <em>Abre los ojos<\/em>: the book, a notebook with seven optional prompts and a short written conversation with Albert. Open the private link from your purchase or sign in to <a href=\"https:\/\/abrelosojos.vision\/en\/account\/\">your account<\/a>.<\/p>\n<p><strong>Continue<\/strong> picks up your reading. You can use the index in any order; the seven prompts are optional and have no deadline.<\/p>\n<p>The revised book and its full audiobook are available in Spanish, Catalan and English. You can listen from the book reader. You also keep access to the previous edition and its notes. You can listen free to the <a href=\"https:\/\/abrelosojos.vision\/libro\/escuchar\/\">new prologue and first chapter in Spanish \u00b7 5:54<\/a>.<\/p>\n<p>ALO7 includes its own short written conversation with Albert for 30 days from first opening, with replies within three working days. General or technical questions through Contact use a separate channel; they do not extend that conversation or turn it into daily support.<\/p>\n<\/div>\n<\/details>\n<details id=\"acceso\">\n<summary>I bought ALO or received a gift, but I can\u2019t get in.<\/summary>\n<div>\n<p>Use the email address from your purchase. If you received a gift, claim it with your own account first. If you haven\u2019t set a password or can\u2019t remember it, use password recovery in <a href=\"https:\/\/abrelosojos.vision\/en\/account\/\">My account<\/a>.<\/p>\n<p>If your access still doesn\u2019t appear, <a href=\"https:\/\/abrelosojos.vision\/en\/contact\/#escribir\">write to us<\/a> from that email address. You don\u2019t need to buy again. Don\u2019t send passwords or private links.<\/p>\n<\/div>\n<\/details><\/div>\n<\/section>\n<section id=\"en-tu-correo\" class=\"alo-guide-group\" aria-labelledby=\"correo-titulo\">\n<header>\n<p class=\"alo-guide-label\">02 \/ IN YOUR INBOX<\/p>\n<h2 id=\"correo-titulo\">An email arrives.<br \/>Now what?<\/h2>\n<p>A scene, a way to look at it and something to try.<\/p>\n<\/header>\n<div class=\"alo-usage-guide__faq\">\n<details id=\"rutina\">\n<summary>Do I have to read, listen, sign in and reply every day?<\/summary>\n<div>\n<p>No. Read the email and try the action when that scene comes around. You can follow ALO 21 through email alone. Opening My ALO, logging the day or replying is up to you.<\/p>\n<p>The email contains the complete suggestion in writing. If your edition includes audio, you will find it in My ALO. The full audiobook of <em>Abre los ojos<\/em>, included in ALO21, opens from the book reader in Spanish, Catalan and English.<\/p>\n<\/div>\n<\/details>\n<details id=\"correos\">\n<summary>I can\u2019t find my welcome email or today\u2019s email.<\/summary>\n<div>\n<ol>\n<li>Search for \u201cALO\u201d in spam and promotions in the inbox linked to your access.<\/li>\n<li>Check that you\u2019ve finished Day 0, your start date has arrived and messages aren\u2019t paused.<\/li>\n<li>While we sort it out, TODAY offers an action for your scene. <a href=\"https:\/\/abrelosojos.vision\/en\/account\/\">Open My ALO from your account<\/a>. If the email is still missing, <a href=\"https:\/\/abrelosojos.vision\/en\/contact\/#escribir\">let us know<\/a>.<\/li>\n<\/ol>\n<p>ALO 7 doesn\u2019t include this daily series.<\/p>\n<\/div>\n<\/details>\n<details id=\"responder\">\n<summary>Can I reply to the email? Who answers, and where?<\/summary>\n<div>\n<p>Yes. Albert reads what you choose to send. One scene is enough: \u201cAfter dinner I want to smoke, and I end up going out to buy.\u201d You don\u2019t have to tell your whole story.<\/p>\n<p>If you reply by email, the conversation stays in email. If you write in My ALO\u2019s <strong>Help<\/strong> section, you read the reply there; it isn\u2019t automatically forwarded to your inbox.<\/p>\n<p>If you open <strong>Contact<\/strong> from miALO or your account, the form uses your account email and the conversation continues by email. It does not create a reply history in miALO or attach your private notes.<\/p>\n<p>With ALO 21, you get a reply within one business day during the published working hours. You can close the tab; it\u2019s not a live chat.<\/p>\n<\/div>\n<\/details>\n<details id=\"pausa\">\n<summary>Can I pause the emails without losing what I\u2019ve saved?<\/summary>\n<div>\n<p>In <strong>Help \u2192 Pause messages<\/strong>, you stop scheduled sends without closing My ALO or deleting what you\u2019ve saved. Use <strong>Restart messages<\/strong> there while your program is still active.<\/p>\n<p>This pauses emails, not the program calendar. Reactivating them resumes future sends; it doesn\u2019t send all the missed days at once.<\/p>\n<\/div>\n<\/details><\/div>\n<\/section>\n<section id=\"en-mialo\" class=\"alo-guide-group\" aria-labelledby=\"mialo-titulo\">\n<header>\n<p class=\"alo-guide-label\">03 \/ YOUR SPACE<\/p>\n<h2 id=\"mialo-titulo\">My ALO.<br \/>No homework.<\/h2>\n<p>A place to keep the thread. Nobody\u2019s taking attendance.<\/p>\n<\/header>\n<div class=\"alo-usage-guide__faq\">\n<details id=\"mialo\">\n<summary>What\u2019s in each part of My ALO?<\/summary>\n<div>\n<ul>\n<li><strong>TODAY:<\/strong> a short reading and an action for your scene; you can adjust it to how you\u2019re doing.<\/li>\n<li><strong>My month:<\/strong> the days you\u2019ve reached and what you chose to save.<\/li>\n<li><strong>Clues:<\/strong> actions for a specific situation.<\/li>\n<li><strong>SOS:<\/strong> one short action for when the urge gets strong.<\/li>\n<li><strong>Help:<\/strong> write, read replies and manage messages.<\/li>\n<\/ul>\n<p>For more detail, open the manual from Help in My ALO.<\/p>\n<\/div>\n<\/details>\n<details id=\"registro\">\n<summary>Do I have to fill everything in? What does a blank day mean?<\/summary>\n<div>\n<p>Entries and personalization are optional. A gap means <strong>\u201cnot recorded\u201d<\/strong>: it doesn\u2019t mean you smoked or did nothing.<\/p>\n<p>The program day, what you log and the use you report are different things. Reading the email and getting on with your life is using ALO too.<\/p>\n<\/div>\n<\/details>\n<details id=\"guardar\">\n<summary>Is what I write saved? Can I see it on another device?<\/summary>\n<div>\n<p>In My ALO, submit the entry and wait for confirmation. Saved entries stay in your account; half-written text isn\u2019t a submitted entry. If you see an error, don\u2019t assume the latest change was saved.<\/p>\n<p>In ALO 7, notes and your map stay in that browser on that device when you choose to save them. <strong>Export them<\/strong> before switching devices or clearing browser data: they don\u2019t sync with your account.<\/p>\n<\/div>\n<\/details>\n<details id=\"audio\">\n<summary>The audio won\u2019t start, or I can\u2019t listen right now.<\/summary>\n<div>\n<p>Open the book reader. Choose a section and press play: audio does not start automatically. If it is silent, check the volume and connection, then open it again. You can keep reading in the meantime.<\/p>\n<p>If it keeps failing, tell us which audio it was, what device you\u2019re using and what you see on screen. You don\u2019t need to repeat the whole program.<\/p>\n<\/div>\n<\/details>\n<details id=\"dia\">\n<summary>The day looks wrong, or Day 1 hasn\u2019t appeared yet.<\/summary>\n<div>\n<p>Before your start date, you\u2019ll see the waiting screen for Day 1. After that, the program follows the date and time zone you set.<\/p>\n<p>If they don\u2019t match, <a href=\"https:\/\/abrelosojos.vision\/en\/contact\/#escribir\">tell us which day you see and which one you expected<\/a>. Don\u2019t set up Day 0 again just to try to fix the counter.<\/p>\n<\/div>\n<\/details><\/div>\n<\/section>\n<section id=\"seguir\" class=\"alo-guide-group\" aria-labelledby=\"seguir-titulo\">\n<header>\n<p class=\"alo-guide-label\">04 \/ LIFE HAPPENS<\/p>\n<h2 id=\"seguir-titulo\">You can<br \/>come back.<\/h2>\n<p>With a question, a rough day or something to say.<\/p>\n<\/header>\n<div class=\"alo-usage-guide__faq\">\n<details id=\"volver\">\n<summary>I\u2019ve been away for a few days. Do I have to catch up?<\/summary>\n<div>\n<p>There\u2019s no pile of homework waiting. Return to today\u2019s email or open TODAY to find an action for your scene. My month keeps what you saved; you don\u2019t have to fill the gaps.<\/p>\n<p>In ALO 7, <strong>Continue<\/strong> takes you back to where you stopped reading on that device.<\/p>\n<\/div>\n<\/details>\n<details id=\"fumar\">\n<summary>I smoked today. Do I have to start from zero?<\/summary>\n<div>\n<p>The program doesn\u2019t restart or erase the earlier days. You can log it or leave it unrecorded. Go back to the scene that got tricky and find one step you can try next time.<\/p>\n<p>If you need to talk about it, reply to the email or open <strong>Help<\/strong>. No apology needed.<\/p>\n<\/div>\n<\/details>\n<details id=\"ayuda\">\n<summary>Should I open SOS, find a Clue or write to Albert?<\/summary>\n<div>\n<p><strong>SOS<\/strong> gives you a little room when the urge gets strong. Open <strong>Clues<\/strong> to find an action for your situation. <strong>Help<\/strong> lets you talk it through in writing, with a human reply within the published response time.<\/p>\n<p>SOS doesn\u2019t contact emergency services. If you can\u2019t stay safe or need urgent or clinical care, <a href=\"https:\/\/abrelosojos.vision\/en\/cannabis-guides-and-help\/#help\">find appropriate help<\/a>.<\/p>\n<\/div>\n<\/details>\n<details id=\"privacidad\">\n<summary>Does Albert see my notes? Can I delete what I\u2019ve shared?<\/summary>\n<div>\n<p>Albert receives what you send by email or through Help; your other notes and entries don\u2019t automatically reach his inbox. In ALO 7, you review which part of your map you share before sending it.<\/p>\n<p>In <strong>Help<\/strong>, you can withdraw optional permissions; data saved for that purpose is deleted, and general ALO remains available. To access, export or delete your data, use the channel in the <a href=\"https:\/\/abrelosojos.vision\/en\/privacy-policy\/\">privacy policy<\/a>.<\/p>\n<\/div>\n<\/details>\n<details id=\"final\">\n<summary>Why are there 30 days if ALO is a 21-day trial?<\/summary>\n<div>\n<p>It\u2019s <strong>21 days for the break, then 9 to sort through what you noticed<\/strong>. From days 22 to 30, you look at what helped and how you want to continue. You don\u2019t have to decide the rest of your life.<\/p>\n<p>Emails and support end after day 30. You can view and save your map during the stated access period. There\u2019s no automatic renewal.<\/p>\n<\/div>\n<\/details><\/div>\n<\/section><\/div>\n<footer class=\"alo-usage-guide__next alo-guide-next\">\n<div>\n<p class=\"alo-guide-label\">THERE\u2019S A PERSON ON THE OTHER SIDE<\/p>\n<h2>Did we miss<br \/>your question?<\/h2>\n<p>Tell us what you were trying to do and where you got stuck. A sentence is enough.<\/p>\n<\/div>\n<div><a class=\"alo-guide-contact\" href=\"https:\/\/abrelosojos.vision\/en\/contact\/#escribir\">Write to us <span aria-hidden=\"true\">\u2197<\/span><\/a><\/p>\n<p>We reply during the published working hours. If it can\u2019t wait, <a href=\"https:\/\/abrelosojos.vision\/en\/cannabis-guides-and-help\/#help\">find another kind of help<\/a>.<\/p>\n<p><a href=\"https:\/\/abrelosojos.vision\/en\/inside-my-alo\/\">Back to Inside ALO <span aria-hidden=\"true\">\u2192<\/span><\/a><\/div>\n<\/footer>\n<\/article>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; bg_color=&#8221;#fcfbf8&#8243; top_padding=&#8221;6%&#8221; bottom_padding=&#8221;6%&#8221; class=&#8221;alo-page alo-usage-guide-page&#8221;][vc_column width=&#8221;1\/1&#8243; column_padding=&#8221;padding-4-percent&#8221; column_padding_phone=&#8221;padding-6-percent&#8221;][vc_column_text]&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17261","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/abrelosojos.vision\/en\/wp-json\/wp\/v2\/pages\/17261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abrelosojos.vision\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/abrelosojos.vision\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/abrelosojos.vision\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/abrelosojos.vision\/en\/wp-json\/wp\/v2\/comments?post=17261"}],"version-history":[{"count":4,"href":"https:\/\/abrelosojos.vision\/en\/wp-json\/wp\/v2\/pages\/17261\/revisions"}],"predecessor-version":[{"id":17477,"href":"https:\/\/abrelosojos.vision\/en\/wp-json\/wp\/v2\/pages\/17261\/revisions\/17477"}],"wp:attachment":[{"href":"https:\/\/abrelosojos.vision\/en\/wp-json\/wp\/v2\/media?parent=17261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}